About Us
Contact Us
Call Center Services

Administrative Solutions

Data Conversion and Data Entry

Web Applications and Internet Marketing

Call Center Services

Shirdi offers a state of art Call Center facility with the latest technology and competent personnel, ensuring cost effective solutions to meet the inbound and outbound calling requirements. We provide round the clock service and support to our clients and ensure that you reach your customer anywhere and everywhere, anytime and every time. Our training covers accent and conversation skills, call center etiquette, Internet skills, sales skills and technical skills. Our center is staffed adequately to respond to every call that comes in.

Inbound services
•   Customer care services
•   Insurance claim and verification
•   Database management
•   Subscription Services
•   Feed Back Collection for products /service/campaign etc
•   Product Enquiries
•   Order taking Services
•   Sales Processing
•   Up-Selling and Cross Selling
•   Documentation & Payment Queries
•   Post Sales Product Support
•   Trouble Shooting for products and services
•   Complaint registrations
•   Guiding customers in collecting information
•   Product /Service information request
•   Dealer Locator Service
•   ATM POS Locator Service
•   Queries about account balance
•   Payment information
•   Changes in personal information
•   Welcome calls, registration and enrollment for campaign and events
Outbound Services
•   Product upgrades
•   Coordinating repair or replacements
•   Setting up appointment for sales call
•   Credit authorization
•   Credit verifications
•   Collections
•   3rd party verifications service
•   Insurance verifications
•   Employment verifications
•   Market survey research
•   Opinion polls & more
•   Welcome calls to new customers
•   Post sales follow-up calls

Administrative Solutions Top
•   Word Processing
•   Data entry
•   Internet research
•   Transcription
•   Database Management (creation and maintenance) Bulk Mailings (including labels, mail merges, list management)
•   Manuscripts Proofreading/Editing
•   Data Collection
•   Email Management
•   Phone Management
•   Billing/Invoicing
•   Site Maintenance
•   Personal Travel Arrangements
•   Online/Catalog Shopping
•   Customer Service
•   Medical Billing
•   Indexing and cataloging services
•   Document Scanning services
•   Forms processing services
Indexing & Cataloging Services

Electronic cataloging (E-Cataloging) essentially involves converting paper catalogs into digitized data for web applications. Proliferation of digital information technologies and scattered data networks has created a need for efficient and cost-effective digital conversion of documents. This has led to the outsourcing of such services to third party service providers, ideally firms that specialize in such information related activities. Shirdi is such a firm that specializes in managing outsourced information related activities in the indexing/cataloging business.

Document Scanning Services

Shirdi provides document scanning, indexing, archiving and retrieval services for a wide variety of applications. Scanning documents can be a cost effective alternative to the long-term storage of paper.

Scanned images properly indexed can also become an electronic file cabinet accessible via a local area network, intranet or Internet. Send us your physical documents such as address lists, invoices, purchase orders, resumes, business forms, checks, surveys, insurance forms, litigation and case files, lease agreements, import/export documentation, student records or tax forms and we will send back electronic images of the documents via FTP or on a CD.

Alternatively, the images can be hosted on a document server, which offers a high-security, rapidly implemented, cost-effective solution to document management. It provides round-the-clock access to critical documents to a geographically dispersed community via standard Web browsers.

Data Entry Services Top
We offer a broad menu of data entry related services. We can enter data from scanned images or physical documents. We make use of the latest software and hardware technology specifically developed for rapid and accurate data entry. We also undertake very fast turnaround projects (like ones that need to be done in about 8 hours).

Our expertise is in managing the paper and labor involved in moving large volumes of documents or images through an organized conversion process.

We are extremely sensitive and cognizant of the need to protect our customer's data during data entry with stringent security procedures. Fast turnaround projects, even as short as 8 hours, are also doable.

We can provide the data in a variety of ways. An FTP or e-mail is currently the most popular choices but magnetic media such as CD-ROM or tape is also an option. Shirdi supports all popular file formats such as ASCII, comma delimited, fixed length and can even provide data in files requiring custom coding or tagging such as XML. Our outcome is a clean, accurate, uniform digital file, formatted to your specifications.

Forms Processing Services

Information on a paper form is of little use until it is converted into an electronic format and acted upon. Spiraling volumes of data is a common issue in a growing firm. The delays due to processing of data can also impact customer satisfaction leading to a loss of customers, which could have a negative long-term effect on revenues and growth. Plus, the overall data management costs increase significantly.

The forms processing in Shirdi Technology begins with the conversion of paper or other documents into digitized images. These images can be easily organized and quickly retrieved, indexed and archived. When files are scanned or electronically converted at Shirdi, a high-resolution digital copy is stored on a hard drive or optical disc. Templates, or electronic index cards, can have information attached to them, such as author, reference number, date created, or key words. Files can still be viewed, printed, shared and stored. The access to these documents depends on the level of security that the system administrator has assigned to the user.

Types of Form Processing

We capture data from all types of handwritten and typed forms accurately, rapidly and cost-effectively. We are experts in:
•   Membership application forms
•   College sports rosters
•   Legal forms
•   Online forms
•   Questionnaires
•   Resume processing
•   E-mail forms
•   HTML Forms
•   CGI forms
•   ASP, JSP & PHP Forms
•   Account and Tax forms

Web Applications and Internet Marketing Top

Shirdi Technology offers a range of stylish, functional and highly interactive web design and simple to complex web applications. Shirdi has partnered with LocalBizNetwork based in Saratoga, California and LBN Tech Solutions in Chennai for all web and design related projects.

The competition is so fierce, it is not just enough to have a website for your business. You have to market it well lest it gets lost in cyber space. You have to let people know about your website. We have an in-house Internet Marketing team that has worked to increase site traffic and improve Page Rank for a number of clients with great success. Since each company is different, the same marketing technique and method does not work the same way for all. We study your website and your services carefully and come up with strategies that are specifically tailored to work for you. Our rates are very competitive!

Click here to see our portfolio of websites.
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